RETURNS & REFUNDS

Returns

Returns must be in new condition with tags attached, unless faulty. For all items other than DS Surfboard branded items, faulty goods will be dealt with as per the manufacturer’s warranty.

Snapping, dinging and/or breaking a surfboard, or any part of a surfboard, is not considered faulty and is non refundable.

We will happily exchange or refund your item provided the item and its packaging is in its original, new condition with the original tags attached. Any faults or requests for exchange or refund must be made aware to us within 7 (seven) working days of acceptance of delivery.

Returning your order

We recommend sending returns for all items other than surfboards via registered post through Australia Post, as we do not accept responsibility for lost parcels. For return of extra large items, please contact us. Costs for returning the item to us will be the responsibility of the customer. If the reason for your return is a fault with the item, once we have received the item, and we have acknowledged the fault, we will happily reimburse the return postage cost at the Australia Post rate, and if you have requested a replacement, we will then post your exchange at no shipping cost to you. The reimbursed postage cost is for postage only; packaging is at an additional cost to the customer. Postage costs for all other reasons for return remain the responsibility of the purchaser. Red Dog Surf cannot accept COD deliveries. Any faults or requests for exchange or refund must be made aware to us within 7 (seven) working days of acceptance of delivery. We will then send you a Returns Form which must be filled out and sent to us with your returned item.

Order cancellations

If notified within 24 hours Red Dog Surf can accommodate order cancellations. If items have been made, Red Dog Surf reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service. The merchant fee we are charged on any order that is cancelled after payment has been made using credit card, PayPal will be passed on to the purchaser.